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What the Rules Look Like on dimesweeps

Every account on dimesweeps operates under a defined set of terms — covering how your data is handled, what law governs disputes, and what you can request about your own account.

State-dependent eligibilityPayPal, Venmo, Play+ account rulesData rights and retention policyContact paths for legal requestsUS-governed terms
dimesweeps What the Rules Look Like on dimesweeps
REACH OUR TEAM

How to Contact Us for Legal Matters

For questions about account terms, data requests, or policy disputes, reach our support team through the channels below. If your question involves a formal data-access or deletion request, use the legal email path so it reaches the right desk without delay.

Live Chat Open the chat window in your account dashboard for account-specific policy questions. Responses are handled by our account team, not a bot.
Legal Email Send formal data-access, correction, or deletion requests to our legal inbox. We acknowledge requests within one business day and respond within applicable statutory timeframes.
Account Settings Some rights — like updating your contact details or adjusting communication preferences — can be exercised directly inside your account settings without contacting support.
HOW WE HANDLE IT

Data Handling, Security, and Account Retention

Our approach to data is practical and documented — we collect what we need to run your account, verify your identity, and process payments through PayPal, Venmo, or Play+, and nothing more. Retention periods follow applicable US state law, and you can request a summary of what we hold at any time.

Identity Verification

We verify your identity at account creation using standard US documentation. This data is stored securely and used only for regulatory compliance and fraud prevention purposes.

Cookie and Tracking Policy

We use session cookies to maintain your login across mobile and desktop, and analytics cookies to understand how our lobby is used. You can manage cookie preferences through your browser settings.

Payment Record Retention

Transaction records tied to PayPal, Venmo, and Play+ transfers are retained as required by applicable law. You can view your transaction history inside your account wallet at any time.

Who to Contact for Changes

To correct, delete, or export your personal data, contact our legal team by email. We do not charge a fee for standard data requests and will confirm receipt promptly.

Your Account Rights and Policy Questions Answered

These are the questions we hear most often when it comes to terms, data, and account rights. If your question isn't here, the live chat in your dashboard is the fastest path to a real answer.

Yes. Access to our platform depends on your state's law. We do not claim nationwide legal access, and eligibility can change if your state's gaming regulations are updated.

Yes. Email our legal inbox with your account email address and a data-access request. We'll confirm receipt within one business day and respond within the statutory window.

Our terms require binding arbitration under applicable US law for most disputes. Class-action claims are waived under those terms. Full arbitration language is in the current terms document.

We collect transaction reference data to reconcile your account wallet. We do not store your PayPal or Venmo login credentials — those stay within their own apps and services.

Retention periods follow applicable US state law. Generally, transaction and identity records are kept for the period required by law and then deleted or anonymized per our data schedule.

We send an email to your registered address whenever we make material changes to our terms. Continued use of your account after the notice date constitutes acceptance of the updated terms.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.